Privacy Policy

This policy describes how TerraTribe collects, uses, discloses and protects your personal information. We recognise that privacy of personal information is important to everyone and since we value all our customers, we take our responsibility to safeguard your personal information very seriously.

Section 1: What personal information is collected?

When you use this website, we collect certain information about your interaction with the website and the details you enter for your order. More specifically, TerraTribe may collect the following personal information:
  • First Name and Surname
  • Contact information including phone numbers, email address, and physical address
  • Order history information such as products purchased, price, delivery address and dates purchased
  • General information such as time of purchase, postcode, preferences and interests
  • Other information collected via customer surveys

Section 2: Why do we need your information?

TerraTribe require this information to improve our service to you and also to offer promotions that are relevant to you. This includes some of the following reasons:

  • To tweak and improve our products offerings
  • To validate and assist you with warranty claims and returns
  • To send you emails about current and future promotions that we think you may find interesting (using your email address that you have provided)
  • Occasionally, we may also use your information to contact you to conduct a customer survey. We may contact you via email or phone. You will always be given the option to not participate in the survey.

Section 3: Who can access your data?

TerraTribe will only use your data for internal marketing and customer service purposes and we will not share your data with any third party for marketing purposes. Therefore, you will not receive offers from other companies or organisations as a result of providing us with your person information. We may need to share your information with manufacturers of products in the case of a warranty claim, this is considered part of customer service.

We use Shopify for our online store and Point of Sale. You can read more about how Shopify uses your Personal Information here:

Section 4: How to unsubscribe?

TerraTribe would love to stay in touch with you; however, if you decide not to then you can unsubscribe at any time by clicking on the unsubscribe link in our emails or else by emailing us directly or calling us and asking us to unsubscribe you from our mailing list.

Section 5: How do we use cookies?

TerraTribe use Shopify to run their website and Shopify uses cookies. A cookie is a small amount of information that’s downloaded onto your computer or device when you visit certain websites. It usually asks permission to be placed on your computer's hard drive and once you agree, the file is then added. The cookie helps analyse web traffic, allowing web applications to respond to you individually. The web application can tailor itself to your personal needs by gathering information about your preferences.

Shopify use a number of different cookies on the Shopify website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

To learn more about the cookies that Shopify uses you can go to the following link: Shopify Cookie Policy 

Section 6: What about links to external websites?

TerraTribe website contains links to other websites. Please note, if you use these links and leave our website then TerraTribe has no control over these external websites. These external sites are not governed by our privacy statement and so we strongly recommend that you read the privacy policy on these websites so that you understand them. We cannot be responsible for the protection of any information which you provide whilst visiting such sites.