Shipping Policy

COVID-19 UPDATE: Due to border closures, decrease in available air cargo space and social distancing requirements within sorting facilities are causing delays with all carriers. Please expect deliveries to take a few extra days than normal. Rest assured that all our staff and couriers are working hard to ensure you receive your purchases as soon as possible.

Section 1: Standard Delivery Rate

Our standard delivery is a flat rate of $10 within Australia. Orders placed before 1 PM will be dispatched on the same business day, otherwise they will be dispatched on the next available business day. Business days are Monday – Friday 8 AM – 5 PM and do not include weekends or public holidays.

Section 2: Free Shipping

Any orders that have a total value over $69 are sent as freight free, unless you choose to send them AusPost Express.

Section 3: AusPost Express Shipping

Express shipping is available for $15 (not available for bulky orders). If you order before 1pm, Mon-Fri, and choose Express Shipping then we'll dispatch your order on Australia Post eParcel Express. They deliver to most major capital cities and their metropolitan areas the next day - Subject to Australia Post services.

Section 4: Click and Collect

We offer a click and collect service from our Eatons Hill shop during our normal open hours. Please check out our about page for our open hours and address. At checkout you can select a delivery method of Pick Up and that will set your shipping charge to Free i.e. $0.00. It will usually be ready within 2 hours of placing the order. Please can you bring your confirmation email when you come to collect your order. You can find parking either outside our front store doors or around the back. When parked you need to either get our attention or call our store 32645451 to let us know you are here.

Section 5: Estimated Delivery

Generally item deliveries will be between 2-5 business days. Refer to AusPost's current estimated delivery times.

 

Most arrive within

Some items may take

ACT

2 business days

3 business days

New South Wales

2 business days

4 business days

Northern Territory

4 business days

7 business days

Queensland

2 business days

5 business days

South Australia

2 business days

4 business days

Tasmania

1 business days

3 business days

Victoria

2 business days

3 business days

Western Australia

3 business days

9 business days

 

Section 6: International Shipping

Currently we do not offer international shipping.