Shipping Policy

COVID-19 UPDATE: Due to border closures, decrease in available air cargo space and social distancing requirements within sorting facilities are causing delays with all carriers. Please expect deliveries to take a few extra days than normal. Rest assured that all our staff and couriers are working hard to ensure you receive your purchases as soon as possible.

Section 1: Standard Delivery Rate

Our standard delivery is a flat rate of $10 within Australia. Orders placed before 1 PM (AEST) will be dispatched on the same business day, otherwise they will be dispatched on the next available business day. Business days are Monday – Friday 8 AM – 5 PM (AEST) and do not include weekends or public holidays.

Section 2: Free Shipping

Any orders within Australia that have a total value over $89 are sent as freight free, unless you choose to send them AusPost Express.

Section 3: AusPost Express Shipping

Express shipping for Australian orders is available for $15 (not available for bulky orders). If you order before 1PM (AEST), Mon-Fri, and choose Express Shipping then we'll dispatch your order on Australia Post eParcel Express. They deliver to most major capital cities and their metropolitan areas in 1 - 2 days - Subject to Australia Post servicesRefer to AusPost's current estimated delivery times. Note: Anything with a Lithium battery has to travel via road even if it is express.

Section 4: Click and Collect

We offer a click and collect service from our Eatons Hill shop during our normal open hours. Please check out our about page for our open hours and address. At checkout you can select a delivery method of Pick Up and that will set your shipping charge to Free i.e. $0.00. It will usually be ready within 2 hours of placing the order on days that we are open. Please can you bring your confirmation email when you come to collect your order. You can find parking either outside our front store doors or around the back. 

Section 5: Estimated Delivery

Generally item deliveries will be between 2-5 business days. Refer to AusPost's current estimated delivery times.

 

Most arrive within

Some items may take

ACT

3 business days

4 business days

New South Wales

2 business days

4 business days

Northern Territory

8 business days

11 business days

Queensland

3 business days

4 business days

South Australia

5 business days

7 business days

Tasmania

5 business days

7 business days

Victoria

4 business days

5 business days

Western Australia

11 business days

14 business days

 

Section 6: International Shipping

Shipping to New Zealand is charged at a flat rate of AUD20 converted to NZD at the exchange rate on the day. All parcels are sent using AusPost standard shipping service which generally takes between 2-7 days.

Shipments send outside of Austalia are free of GST. Recipients are responsible for any import fees and taxes which may be levied. Any orders returned due to failure to pay import fees and taxes are not eligible for a refund.